{"id":122,"date":"2020-02-05T20:05:13","date_gmt":"2020-02-05T20:05:13","guid":{"rendered":"https:\/\/staging.advancedrenaleducation.com\/wparep\/?page_id=122"},"modified":"2024-02-21T12:21:15","modified_gmt":"2024-02-21T18:21:15","slug":"support","status":"publish","type":"page","link":"https:\/\/staging.advancedrenaleducation.com\/wparep\/support\/","title":{"rendered":"Support"},"content":{"rendered":"[vc_section el_class=&#8221;shadow-box-sec&#8221; css=&#8221;.vc_custom_1582148350629{background-color: #ffffff !important;}&#8221;][vc_row css=&#8221;.vc_custom_1598324666659{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column][vc_column_text]\n<h2>Welcome to the AREP Support Page<\/h2>\n<p>Click below to view some of the commonly asked questions and answers on accessing online courses, Contact Hours and managing your account (password, email address, etc.).[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1598367834980{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-right: 60px !important;padding-bottom: 0px !important;padding-left: 60px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1598385854769{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_tta_accordion style=&#8221;flat&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; c_icon=&#8221;triangle&#8221; active_section=&#8221;999&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; el_class=&#8221;accordion&#8221; css=&#8221;.vc_custom_1598386223337{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #ffffff !important;border-left-color: #000000 !important;border-right-color: #000000 !important;border-top-color: #000000 !important;border-bottom-color: #000000 !important;}&#8221;][vc_tta_section title=&#8221;Password reset instructions&#8221; tab_id=&#8221;password-reset&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1598323419398{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]Users with an existing member account are required to reset your password when you log in for the first time after July 10, 2020. Please enter your username\/email then select the \u201cLost your password\u201d option and follow the directions on screen to reset your password.<\/p>\n<p>Note that your new password should be at least eight characters and should include a combination of uppercase and lowercase letters, numbers, and special characters.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Browser requirements&#8221; tab_id=&#8221;browser-req&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1598324065928{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]For the best experience, please use one of the following browsers:<br \/>\nMicrosoft Edge; Google Chrome or Mozilla Firefox (Internet Explorer is no longer supported)[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Email already exists&#8221; tab_id=&#8221;email-exists&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1600833682087{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]Each AREP website requires a unique email address. If you see the \u201cEmail already exists\u201d message during registration then you already have an account on this site or another AREP regional website (Asia Pacific or Europe, Middle East and Africa site accessed by clicking on the regional link at the bottom of the webpage). Please log in on the same AREP website where you created your account to view your course certificates or use a unique email address to register another account on the regional sites independently.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to improve course performance&#8221; tab_id=&#8221;1600833448090-bb8a2913-13f5&#8243; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1598324102000{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]If you experience slower than normal course playback, try the following to increase the speed:<\/p>\n<ul>\n<li>Close all other browsers, tabs, and applications.<\/li>\n<li>Disconnect any open VPN connections.<\/li>\n<li>Contact your Internet Service Provider (ISP) to troubleshoot internet speeds.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Course won\u2019t start&#8221; tab_id=&#8221;course-nostart&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1598324198056{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]Pop up blockers should be disabled for the Advanced Renal Education program in order to play courses. If you experience a course that won\u2019t play, please check your pop up blocker and allow pop ups for the AREP site then try again.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Unable to view course history&#8221; tab_id=&#8221;course-history&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1598324254518{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]You may not have access to your history when accessing your learner dashboard using Internet Explorer, which is no longer supported by Microsoft. Please log into the AREP site using one of the following browsers for the best experience:<\/p>\n<p>Microsoft Edge; Google Chrome or Mozilla Firefox[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why won\u2019t my password save?&#8221; tab_id=&#8221;password-change&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1598324303457{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]Your new password should be at least ten (10) characters and should include a combination of uppercase and lowercase letters, numbers, and special characters. If the site won\u2019t accept your new password when resetting your password, please confirm your new password follows these rules and try again.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are the eLearning courses only available for nurses?&#8221; tab_id=&#8221;Gen-onlynurses&#8221; el_class=&#8221;acc_title&#8221;][vc_column_text css=&#8221;.vc_custom_1598323403240{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]Anyone can take our courses. If you do not wish to receive credit for taking a course, just navigate to the eLearning tab on the home screen, choose your topic area, then click on any Non-CE course from the list of course topics.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I change my account password?&#8221; tab_id=&#8221;change-password&#8221; el_class=&#8221;acc_title&#8221;][vc_column_text css=&#8221;.vc_custom_1610394307376{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]Yes. To change your password. Login (click on the green button, top right of website) and go to your dashboard (renamed green button, top right of website once logged in) and click on your Profile. Follow the on-screen instructions to change your password.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I take e-learning courses without registering for CEs?&#8221; tab_id=&#8221;courses-CE&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1708538432200{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]Yes. If you do not need CE contact hours, you can access the courses directly without registration.<\/p>\n<p>Go to the website at www.staging.advancedrenaleducation.com. Navigate to the eLearning tab on the home screen, choose your topic area, then click on any &#8220;Start Non-CE Course&#8221; from the list of course topics.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I register to receive CEU credits?&#8221; tab_id=&#8221;courses-credit&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1708538751887{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]From the home screen click the &#8220;My eLearning Center&#8221; button (green button, top right of website). Create a new account by clicking \u2018Create Account\u2019 or login to your existing account. Once logged in, you may go to any \u201ceLearning\u201d page to \u201cStart CE Course\u201d.<\/p>\n<p>From your dashboard page you can see all your in-progress and completed CE courses.<\/p>\n<p>Note: All CE courses must be taken from start to finish and you must pass the final assessment with 80% correct responses. Once the course is completed, you can close your course window by clicking on the \u2018Exit\u2019 link on the course window, and return to your dashboard where you will find your certificate under the \u2018Completed\u2019 tab. Certificates can then be printed directly from your dashboard.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I view courses that I\u2019ve already started but did not get a chance to finish?&#8221; tab_id=&#8221;courses-notfinished&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1598323561384{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]Simply log into the system and go to your &#8220;dashboard&#8221;. Near the top, you will see a tab that says &#8220;In Progress&#8221;. Click this tab. Here you will see all the courses that you have started but not completed. To resume where you left off, click the course name. You will be directed to a course description page. Click, \u2018Start Course\u2019 and you can continue the course from where you left off.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How long will my certificate remain available for printing?&#8221; tab_id=&#8221;courses-printcert&#8221; el_class=&#8221;add-title&#8221;][vc_column_text css=&#8221;.vc_custom_1598323586559{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]Once you complete a course, access to your eLearning CE certificate does not expire.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to print my certificate?&#8221; tab_id=&#8221;courses-howprintcert&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1598323610854{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]In &#8220;<strong>My Dashboard<\/strong>&#8220;, click on the &#8220;<strong>completed<\/strong>&#8221; tab, look for the course you completed. There is a Pdf icon to the right of the course title. You may download and print your certificate by clicking the icon.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I failed the test, how do I retake?&#8221; tab_id=&#8221;courses-failedtest&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1598323634064{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]Simply log into the system and go to your &#8220;dashboard&#8221;. At the top you will see a tab that says &#8220;In Progress&#8221;. Click this tab; there you will see all the courses that you have not completed. To resume where you left off, click the course name and start the course from the course description page. Your course should open up in a new tab or window. Then, navigate directly to the final quiz by clicking on it from the course menu on the left side of the course.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;If I don&#8217;t pass the test, can I retake it?&#8221; tab_id=&#8221;courses-retaketest&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1598323659848{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]Yes. However, we recommend that you review the course first. Restart the course from the course description page and click &#8220;Start Course&#8221;. Using the left side course Menu to navigate, review the sections of the course you need to review before attempting the test a second time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a fee for CEU eLearning courses?&#8221; tab_id=&#8221;courses-fee&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1708537390307{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]No, CEU eLearning courses are free of charge for nurses and other allied health professionals. However, CME courses are available for a fee. See CME FAQs for additional information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What score do I need to pass the eLearning test for CEU or CME credits?&#8221; tab_id=&#8221;courses-scoretopass&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1708538270442{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]In order to pass the test for CEU or CME eLearning courses, you must receive a score of 80% or higher.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;When will new courses become available on the eLearning website?&#8221; tab_id=&#8221;gen-newcourses&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1598323715416{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]New eLearning courses are released periodically, but not on a set schedule. Please check the website as we will post a notice about a new course on the home page banner. You would also receive an email announcement if you are registered on our website as an elearning participant.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Who is eligible to receive credit? Can Registered Dietitians get CEUs?&#8221; tab_id=&#8221;gen-whocredit&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1598323945230{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]Fresenius Medical Care NA is an approved provider of continuing education and is accredited by the California Board of Nursing. Anyone can receive a certificate upon completion of the elearning activities; however, it is your responsibility to check with your licensing board (e.g., North Carolina Board of Nursing) to see if they accept continuing education contact hours from the California Board of Nursing. Specifically for Registered Dietitians, per the CDR PDP Guide \u201cYou may attend activities that have not been prior-approved or presented by CDR-accredited providers (except self-study activities), on the condition that they meet PDP process requirements.\u201d Please refer to your PDP Guide for the complete list of Content Criteria and Requirements Checklist for Continuing Professional Education Activities that you attend to maintain registration.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I get CME certificates for AREP courses?&#8221; tab_id=&#8221;1708538863053-360c3548-3ebf&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1708539492479{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]You will find available CME courses by clicking on the CME tab on the navigation bar.<\/p>\n<p>If you are not logged in, click \u201cLogin For CME Course\u201d and Log in with Username or Email &amp; Password. Once logged in,\u00a0 click &#8220;Purchase CME Course&#8221; for the desired CME course. This will take you to the checkout page to complete the purchase and payment for the CME course. Once the purchase is complete, click &#8220;Start CME Course&#8221;.<\/p>\n<p>Upon successful completion of the CME course(s), you may retrieve your CME certificate(s) via your Dashboard.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the fee for the AREP CME courses?&#8221; tab_id=&#8221;1708539617853-c31ca57f-93db&#8221; el_class=&#8221;acc-title&#8221;][vc_column_text css=&#8221;.vc_custom_1708539668395{padding-right: 25px !important;padding-bottom: 10px !important;padding-left: 25px !important;}&#8221;]The fee for each one-hour AREP CME course is $10. This is <strong>non-refundable<\/strong>. Please make sure you confirm purchase before you proceed with payment.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1598324828243{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1598385925277{padding-bottom: 20px !important;}&#8221;]<strong>For additional help, you may submit a support ticket:<\/strong><\/p>\n<p>Enter your ticket details below. If you are reporting a problem, please remember to provide as much information that is relevant to the issue as possible.[\/vc_column_text][vc_row_inner][vc_column_inner]<div class=\"vcex-module vcex-form-shortcode wpex-form\" style=\"width:90%;\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3790-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3790\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wparep\/wp-json\/wp\/v2\/pages\/122#wpcf7-f3790-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3790\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3790-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Full Name*&nbsp;&nbsp;<span class=\"wpcf7-form-control-wrap\" data-name=\"full-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"full-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Email*&nbsp;&nbsp;<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Priority&nbsp;&nbsp;<span class=\"wpcf7-form-control-wrap\" data-name=\"Priority\"><select class=\"wpcf7-form-control wpcf7-select dd-priority\" id=\"dd-priority\" aria-invalid=\"false\" name=\"Priority\"><option value=\"Low\">Low<\/option><option value=\"Medium\">Medium<\/option><option value=\"High\">High<\/option><option value=\"Urgent\">Urgent<\/option><option value=\"Emergency\">Emergency<\/option><option value=\"Critical\">Critical<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label> Subject&nbsp;&nbsp;<span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"500\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p>&nbsp;\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"consent\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox cb-consent\" id=\"cb-consent\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"consent\" value=\"I consent to the processing of my data and agree to the terms of the Privacy Policy\" \/><span class=\"wpcf7-list-item-label\">I consent to the processing of my data and agree to the terms of the Privacy Policy<\/span><\/span><\/span><\/span>\n<\/p>\n<p>&nbsp;\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" id=\"custom-contact-submit\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]\n","protected":false},"excerpt":{"rendered":"<p>[vc_section el_class=&#8221;shadow-box-sec&#8221; css=&#8221;.vc_custom_1582148350629{background-color: #ffffff !important;}&#8221;][vc_row css=&#8221;.vc_custom_1598324666659{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;][vc_column][vc_column_text] Welcome to the AREP Support Page Click below to view some of the commonly asked questions and answers on accessing online courses, Contact Hours and managing your account&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":58,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-122","page","type-page","status-publish","hentry","entry","no-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - Advanced Renal Education Program<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.advancedrenaleducation.com\/wparep\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Advanced Renal Education Program\" \/>\n<meta property=\"og:description\" content=\"[vc_section el_class=&#8221;shadow-box-sec&#8221; 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